m88link Privacy Policy

1. Information Collected by m88link

When you register an account or use m88link services, we collect several categories of information to ensure the platform operates smoothly and securely. This information is divided into two main types: information you provide directly, and information collected automatically through your use of the website.

Information you provide directly to m88link includes:

• Account registration information — username, password, full name, date of birth, gender and email address.
• Contact information — mobile phone number and residential address for verification purposes.
• Identity information — identity card or MyKad number required during the account verification (KYC) process in line with international licensing requirements.
• Financial information — e-wallet details (Touch 'n Go eWallet, ShopeePay), FPX bank account number, or cryptocurrency wallet address registered for deposits and withdrawals.
• Communication information — any messages, complaints or requests sent through our live chat or support email.

Information collected automatically when you browse the m88link website includes:

• Server log data — IP address, internet browser type, device operating system and access time.
• Game activity data — betting records, deposit and withdrawal transaction history, and overall platform usage patterns.
• Cookie and session data — login session information and user interface preferences stored temporarily on your device.

2. Purpose of Data Collection and Processing

m88link processes your personal information based on legitimate operational needs and international licensing responsibilities. Each piece of data collected has a clear and limited purpose:

• Account management — to create, verify and maintain your member account on the m88link platform.
• Transaction processing — to process deposits, withdrawals and any financial transactions using your registered payment methods.
• Fraud prevention — to identify and prevent fraudulent activity, account hacking and the use of multiple accounts that violates the terms of service.
• KYC compliance — to meet the identity verification (Know Your Customer) requirements set by international licensing bodies to prevent money laundering.
• Customer support — to provide effective assistance via live chat and email, including resolving complaints or queries related to accounts and transactions.
• Platform improvement — to analyse aggregated usage patterns to improve the performance, stability and user experience of the m88link website.
• Service communications — to deliver important information regarding your account, policy updates or promotions related to m88link services.

m88link will not process your personal information for any other purpose without informing you in advance and, where required, obtaining your consent.

3. Disclosure to Third Parties

m88link does not sell or transfer your personal information to third parties for independent marketing purposes. However, there are certain situations where information needs to be shared to allow platform operations to function:

• Payment providers — transaction processors such as FPX gateways, e-wallet platforms and cryptocurrency transaction processors require certain transaction information to complete payments securely.
• Game software providers — game studios that supply content to the m88link platform may receive game data required for the technical operation of games.
• Internal analytics services — performance monitoring tools operating under m88link's control to ensure platform stability and detect security anomalies.
• Legal requirements — m88link may be required to disclose certain information to lawful authorities when there is a court order or applicable legal compliance requirement.

All third parties involved in processing m88link member data are required to comply with security and confidentiality standards equal to or higher than those outlined in this policy.

4. Data Security and Protective Measures

m88link implements multiple layers of technical and operational security to protect your personal information from unauthorised access, loss, alteration or unintended disclosure:

• SSL/TLS encryption — all communication between your browser and m88link servers is protected with encryption that ensures data cannot be intercepted during transmission.
• Internal access controls — only authorised staff may access member personal information, and every access is recorded for audit purposes.
• Active monitoring — continuous monitoring systems are used to detect unusual access attempts or suspicious activity on member accounts.
• Two-factor authentication — an additional verification feature is available for members who wish to protect their accounts with an extra layer of security.

5. Cookie Usage on the m88link Website

The m88link website uses cookies — small text files stored on your device — for several purposes:

• Session cookies — used to maintain your login status while browsing the website, and automatically deleted when you close your browser.
• Preference cookies — store language settings and display preferences to improve convenience on future visits.
• Analytics cookies — help us understand how visitors interact with the website so we can improve its structure and content.
• Security cookies — used to identify valid login sessions and prevent unauthorised access attempts.

You can manage or disable cookies through your internet browser settings at any time. Please note that disabling certain cookies may affect the full functionality of the m88link website.

6. Your Rights as an m88link User

As an m88link member, you have certain rights regarding the personal information we hold about you. These rights can be exercised by contacting our support team:

• Right of access — you have the right to request a copy of the personal information we hold about you.
• Right to rectification — if any information we hold is inaccurate or outdated, you have the right to request a correction.
• Right to erasure — in certain circumstances, you may request the deletion of your personal information, subject to record retention requirements set by international licensing.
• Right to restrict processing — you may request that we limit how we use your data in certain specified circumstances.
• Right to object — you may object to the processing of your information for marketing communication purposes.

All data rights requests will be processed and responded to within a reasonable timeframe through official m88link support channels. Our team operates 24/7 in Malay and English to assist you.

7. Data Retention Period

m88link retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable international licensing and legal obligations.

After your account is closed or has been inactive for an extended period, certain personal information may still be retained for the following purposes:

• Fulfilling legal compliance and international licensing obligations.
• Resolving any claims or disputes still in progress.
• Maintaining audit records required by relevant regulatory bodies.

When the information is no longer needed, m88link will securely delete or anonymise the data.

8. Children's Privacy and Age Restriction

m88link services are intended solely for individuals aged 21 and above. m88link does not knowingly collect or store personal information from individuals below the specified age limit.

If we find that personal information has been collected from someone who does not meet the age requirement, the relevant account will be suspended and the information will be deleted immediately. Any funds accumulated in that account will be held until the case is resolved in accordance with licensing policy.

9. Changes to This Privacy Policy

m88link reserves the right to update or amend this privacy policy at any time to reflect changes in operational practices, licensing requirements, or applicable legal obligations. Any significant changes will be communicated to members via:

• A clear notice on the m88link homepage.
• An email notification sent to the address registered to the member's account.
• An in-system notification when members log in to their account.

The "Last Updated" date at the top of this document reflects the date the latest version of this privacy policy came into effect. Your continued use of the m88link platform after any policy changes is considered your acceptance of the updated terms.

10. Contacting m88link Regarding Privacy

If you have any questions, concerns or requests regarding this privacy policy or the processing of your personal data by m88link, please contact our support team through the following channels:

• Email — send your enquiry to [email protected] and our team will respond within a reasonable timeframe.
• Live Chat — available 24/7 directly through the m88link platform for immediate assistance in Malay and English.

When making a privacy-related enquiry, please include your username and sufficient details so we can identify your account and address your request accurately.